Refund & Cancellation Policy

Proof Approval

When a digital proof is provided, the buyer is responsible for reviewing all spelling, dates, names, QR codes, layout details, and other information before approving the design.

Once a proof has been approved, Quirky Pirate is not responsible for errors contained in the approved design. Any requested changes or replacements after approval may require an additional charge.

Colors may vary slightly between digital proofs and finished products due to differences in computer screens, printing processes, natural wood grain, and material variations.

Order Cancellations

Cancellation requests must be submitted as soon as possible.

Custom orders may be canceled only if design work, material preparation, or production has not yet begun. Once work has started, the order cannot be canceled or refunded.

If design work has begun but production has not, any refund offered will be reduced by the cost of the design work and materials already completed or purchased. Rush-order fees and completed design fees are nonrefundable.

Natural Material Variations

Many Quirky Pirate products are handcrafted from natural hardwood. Variations in wood grain, color, knots, live edges, mineral markings, and other natural characteristics are expected and make each piece unique. These characteristics are not considered defects and are not grounds for a return or refund.

Damaged or Incorrect Orders

If an item arrives damaged or Quirky Pirate made an error while producing your order, please contact us within five calendar days of delivery. Include your order number and clear photographs of the item, packaging, and shipping box.

When Quirky Pirate is responsible for an error, we will repair or replace the affected item at our discretion. Please do not discard the product or its packaging until the claim has been resolved.

Quirky Pirate is not responsible for mistakes in information submitted or approved by the buyer, including spelling, dates, names, addresses, QR code links, logos, photographs, or other custom details.

Shipping Delays & Delivery Issues

Once an order has been transferred to the shipping carrier, delivery times are outside our direct control. Shipping delays caused by the carrier, weather, incorrect addresses, or other circumstances beyond our control do not qualify for a refund.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges resulting from an incorrect address, refused delivery, or unclaimed package are the buyer’s responsibility.

Non-Custom Products

Unused, non-personalized products may be eligible for return when approved in advance and requested within 14 calendar days of delivery. Items must be returned in their original, unused condition and packaging.

Original shipping charges and return shipping costs are nonrefundable. A refund will be issued after the returned item has been received and inspected.